This form helps to guide any person who wants to:
We have done this to ensure we handle complaints fairly, efficiently, and effectively. We want a satisfactory resolution within a reasonable time frame, while taking the appropriate actions to improve our services where required.
The people who can leave Feedback or Complaints are:
Anyone may make a complaint to or about Enabling Independence about its supports, services, practitioners, employees, contractors, volunteers and other Workers.
A complaint may be made on an anonymous basis. You can make an anonymous complaint by either:
You may seek support from family, a friend, or an independent advocate in making a complaint.
If you require an advocate or representative for any follow up actions, please let us know. We would be pleased to cooperate with, and facilitate arrangements for, advocates (including independent advocates) and other representatives.
We encourage a culture that provides a safe environment for people to speak up. We want everyone to know that we will respond appropriately and acknowledge when our services have not met expectations or applicable standards.
You should feel confident to make a complaint or provide negative feedback without fear of adverse consequences, retribution, or loss of service as a result of making a complaint to us, or with the NDIS Commission, about our services and support.
Complaints are important — they can help us to understand what is important to you. This lets us improve the quality of the services we provide. So remember, your complaint can help other people too.
If you feel comfortable, you are encouraged to raise your concern or complaint with us first, as this is often the best way to have your issue resolved quickly.
A person wishing to make a complaint to Enabling Independence may do so:
For all written complaints, you are encouraged to provide your complaint in the form of a Feedback and Complaint Form.
You can make a complaint to the NDIS Commission by:
The NDIS Commission can take complaints about:
